Location: San Francisco, CA

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Job Description

About VCA Product & Experience Design

The Visa Consulting & Analytics (VCA) team – Visa’s advisory arm – provides data-driven expert analysis to issuers, acquirers, merchants, FinTech’s and other partners to stay current on payment trends and consumer behaviors. The Product & Experience Design Team (PxD) makes our partners stand out by designing innovative products and best-in-class experiences that give them a powerful competitive advantage in the marketplace.

The Staff Designer – VCA Product & Experience Design will join a dynamic team of design, research, and product experts with the purpose of helping grow our clients’ businesses through a consultative approach to experience design. This individual is a strategic, full-stack experience designer with hands-on human centered design thinking, UX/UI, research, prototyping, facilitation, and strong client-facing skills. With the guidance of PxD leadership, the designer will deliver polished UX/UI artifacts and human-centric digital design expertise for our clients, as well as support RFPs and special projects.

This designer should have industry leading design craft, consultative design strategy experience, and a fluency to ‘speak’ product management and tech to colleagues and stakeholders. This designer will need to develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services to effectively leverage the right products and services at the right time. This designer is creative, curious, and hands-on, has a bias toward action and inspires others with their vision.

Essential Functions

• Conduct and lead client engagements with stakeholder managers representing Visa and our design Point-of-View to clients, industry leaders, and internal product managers.

• Manage work streams within integrated teams of Product, Design, and Research in the development of new products & experiences using a digital-first mindset and contemporary design techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration)

• Demonstrate a nuanced understanding of Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges.

• Design, lead and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.

• Rapidly convert ideas into working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.

• Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams.

• Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.

• Work closely with Internal and external partner teams to ensure alignment on goals/scope and ensure transparent communication.

• Articulate the possibility, viability and feasibility of experience recommendations.

• Conduct and/or support in-depth market testing using various qualitative and quantitative research methods.

Relocation assistance is not provided for this role.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD preferably working in design consultancies, digital product, or established startups

• 3+ years working as a product or digital designer as part of an in-house, agency, or cross-functional design or innovation team

• Experience and proven track record running client engagements, demonstrating excellence in presentation skills, and strong client-facing polish

• Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations that communicate strategy

• Strong fluency in digital design software including Figma, FigJam, Sketch and Adobe products

• Knowledgeable in human centered design thinking, service design, and user research

• Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects

• Payment industry experience preferred

Additional Information

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 132,300.00 to 172,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.