Senior UX Designer, AT&T - Est Salary: $105K- $210K
Location: Atlanta, GA
Job Overview
About the Company
Join AT&T and reimagine the communications and technologies that connect the world. Our Digital Transformation team is delivering groundbreaking solutions that provide intuitive and integrated experiences for millions of customers across online, retail and care channels. We’re a technology-powered organization with digital at the center of all that we do; we’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. When you join our team, you’ll make bold impacts and create a seamless customer experience. We believe that digital is so much more than an eCommerce channel. If you’re ready to revolutionize the digital experience, join our team and propel your career into the future.
About the Team
At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with Salesforce at the center of all you do. In our world, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2023, this transformation will revolutionize the digital space and you can build a career that will propel your future.
About the Job
The Senior User Experience Designer will work with other UX and UI leads, UX and UI designers, business owners, product managers, and engineers (developers) to build high quality user-centered customer facing communication solutions.
Responsibilities and Day to Day View
Partner in the creation of UX concepts, including the definition of customer needs, task analysis, personas, storyboards, customer/employee journeys, user flows, business value modeling, information architecture, wireframes and validate it through usability testing.
Consolidate and communicate research findings, conceptual ideas, detailed design, and design rationale verbally and visually in an engaging and appealing way.
Communicate ideas through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping, and In-App Prototyping.
Document interaction specifications and work closely with development teams to ensure design specifications are implemented.
Participate as a contributor with an interdisciplinary team that includes other designers, business analysts, business product owners, technical and functional architects, quality assurance, and software developers.
Qualifications
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
5+ years in-depth knowledge and experience design-related disciplines in the CRM business context
Knowledge and experience with driving and applying user/customer-centered design processes and workshops while working collaboratively with customers, along with cross-functional teams.
Experience using design and prototyping tools, such as Adobe Creative Suite, Sketch, Axure, InVision, Marvel, Proto.io, Figma, etc.
Ability to quickly understand customer's processes and connect user/customer insights with the functional capabilities of the Salesforce CRM platform.
Our Senior UX Designers earn between $105,000 - $210,100 not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
AT&T is leading the way to the future – for customers, businesses, and industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!